Return Policy For Willow Lights Co

At Willow Tree LED Lights, we want you to be happy with your purchase. Please read our policy below before placing your order.

Change of Mind

We do not offer returns, refunds, or exchanges for change of mind. Please make sure you carefully review your order before completing your purchase.

Faulty or Damaged Items

If your item arrives faulty, damaged, or defective, you may be eligible for a replacement item.

To request a replacement, you must:

  • Provide your order number.

  • Contact us within 7 days of receiving your order.

  • Provide clear photos showing the fault or damage.

  • Provide any additional information we may reasonably request to assess the issue.

Once we receive your request and verify the issue, we will assess the claim and, where applicable, arrange a replacement item.

Claims submitted after 7 days may not be eligible for a replacement.

Important

We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue.

This policy does not affect any rights you may have under applicable consumer protection laws.